Terms and Conditions
How to Order
Online: Begin shopping for a great selection of packaging, containers, plastic bottles, plastic jars, plastic jugs, plastic pails, plastic carafes, metal cans, metal tins, and many types of caps, pumps and sprayers.
In Person: Stop by our offices at 684 N Berry St., Ste B, Brea, CA 92821
By Phone: 714/672-6965
Monday through Friday
8 am – 4 pm PST
By Fax: 714/672-9696
7 days a week, 24 hours a day!
Order Minimums
No minimum – it’s true, you really can order just one item.
Prices
Prices are F.O.B. Brea, California and are subject to change without notice.
Large Quantity Discounts
Discounts are available to large volume users. Please call or email us your quote request including the item number and quantity desired. We will customize a quote for you.
Shipping and Handling Charge
We ship using a variety of carriers including USPS, UPS, and common carriers for larger shipments. Shipping and Handling Charges are added to your order. Shipping calculations are an estimate only and may be adjusted prior to shipping. We will notify you of any changes.
We also welcome Will-Call orders. Please call us at 714/672-6965 to place your Will-Call order. We will contact you when your order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am – 4pm PST. Due to limited space and the volume of will-call orders we receive, your order must be picked up within 3 business days of us contacting you. On the fourth day, the will-call order will be restocked, incurring a 15% restocking fee. This fee pays for pulling, reserving, and restocking your order. If you are unable to pick up your order, we would be more than willing to ship it to you. If you have any questions or scheduling conflicts please call us at 714/672-6965.
Fraud Protection
We take fraud very seriously. Fraudulent orders hurt both cardholders and Auberst, and impair Auberst’s ability to provide quality service and competitive pricing for customers. In an effort to reduce the amount of fraudulent orders processed, Auberst takes certain steps to limit the amount of fraudulent orders processed. These steps include, but are not limited to, recording the IP address for every computer that places an order, and manually checking all orders before shipment.
Payments
We accept Visa, Mastercard and American Express. Online ordering on our site is secure. Orders can also be paid by cashier’s check or money order. To pay by cashier’s check or money order, please call in your order. Your order will be shipped after the check or money order is received and has cleared. We do not ship COD or accept personal checks.
We do offer credit terms for customers who qualify. Please contact us for a credit application. We will contact your references. This process takes 2 to 3 weeks depending on how quickly your references respond. A request doesn’t guarantee approval. Upon approval we will adjust your account for credit terms. Once activated will you be able to purchase on credit terms online, by phone, fax or email. If you have any questions regarding the application process, please contact us at 714/672-6965 or by Email or Fax.
About Delivery of Your Order
Orders placed on our site usually ship within 48 hours, Monday through Friday, excluding holidays, regardless of the shipment method chosen. If an item is temporarily out of stock, and cannot be shipped in 48 hours you will receive a notice indicating so. A street address is required for all UPS Shipments. Note that if you order several items and only one item is on backorder, a partial shipment will often be sent as a courtesy. The backordered item will be forwarded to you automatically once it is received into stock.
Warranty and Safety Information
All items sold on our web pages accurately reflect their current standards and specifications. However, each item described herein is not necessarily suitable for every kind of use, therefore, unless otherwise stated in writing, seller makes no warranty that the goods described herein are fit for any particular purpose. All other warranties, whether expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly DISclaimed. You should always test your product in the container you’ve selected prior to use.
Returns
All returns are subject to approval.
We accept material returns and issue exchange or merchandise credit only with an authorized return number (RMA). We only accept return of unused items in the original packaging within 30 days of original shipment. A 20% restocking fee may apply for returned items. You will be informed of any restocking fees when a Return Material Authorization number is issued. There are no refunds for shipping or handling. Please order carefully.
Please contact us if any of your order is damaged or missing. Damaged shipments are rare and will be replaced or refunded. Shipments are insured by UPS so please inspect your shipment upon delivery and report any damage to the UPS driver.
Privacy Policy
Security
Auberst takes the privacy of all our customers and website users very seriously. We also take great care to protect your information. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that your information is kept secure. We also explain your rights and how to contact us. Please note, that the website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit. By using this website and giving your information to us, you indicate your consent for Auberst to collect and use the information you provide in accordance with the terms set out in this policy.
Information that we collect
In order to provide you with services, we may collect information about you and your company from our website, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details, required to process your order.
How we may use your information
All information that we obtain about you will be recorded, used, and protected by Auberst in accordance with current data protection legislation and this privacy policy. We will use your information to provide our products and services to you that may include:
– Administer and provide products and services
– Communicate with you regarding orders you place with us
– Market research to improve the products and services we offer
– Track activity on our website
Disclosure of your information
In order to provide our products and services to you, we may need to appoint other organizations to carry out some of the processing activities on our behalf. These may include: delivery organizations, credit and collection organizations and general account management. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.
Security of information
We take the security of your information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerized databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the information contained within them.
Changes to this privacy policy
We aim to meet high standards. Therefore, our policies and procedures are constantly under review. From time to time we may change our security and privacy policies. We recommend that you check this page periodically